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ORDER SUPPORT
Questions about your order or tracking.
CONTACT USPRODUCT QUESTIONS
Need help finding your perfect Jelly?
ASK USSHIPPING & DELIVERY
Questions about worldwide Jelly delivery.
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QUICK ANSWERS
BEFORE YOU MESSAGE US.
Your answer might already be right here.
You can track your Jelly order using the tracking link
included in your shipping confirmation email.
Yes. My Jelly Bag ships worldwide. Shipping options
and delivery information are displayed during checkout.
Delivery times depend on your destination and selected
shipping method. You will receive tracking information
once your Jelly order has been shipped.
Free Jelly gifts are included with eligible orders.
Gifts may vary depending on current offers and availability.
Each eligible order automatically receives one entry
to the Birkin Giveaway. Make more eligible orders and
accumulate more entries. The winner will be contacted by email.
Our Jelly Team is here to help. Contact us at
contact@myjellybag.com
and we'll get back to you as soon as possible.