Privacy policy

Last updated: July 2026

Welcome to My Jelly Bag ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or make a purchase.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment information (processed securely by our payment providers)
  • Order history

Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Website usage data
  • Cookies and similar technologies

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Verify payments
  • Communicate with you about your purchases
  • Respond to customer support requests
  • Improve our website and services
  • Prevent fraud and unauthorized transactions
  • Comply with legal obligations
  • Send promotional emails (only if you have opted in)

3. Cookies

Our website uses cookies to:

  • Remember your preferences
  • Improve website performance
  • Analyze traffic
  • Personalize your shopping experience

You may disable cookies through your browser settings, although some features of the website may not function properly.

4. Payment Information

Payments are securely processed through trusted third-party payment providers.

We do not store your full credit or debit card information on our servers.

5. Sharing Your Information

We may share your information only with trusted service providers, including:

  • Payment processors
  • Shipping carriers
  • Fraud prevention services
  • Website hosting providers
  • Marketing platforms

These providers only receive the information necessary to perform their services.

We never sell your personal information.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders
  • Meet legal and accounting obligations
  • Resolve disputes
  • Prevent fraud

7. Your Rights

Depending on your country or region, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Delete your information
  • Restrict processing
  • Object to marketing communications
  • Request a copy of your personal data

To exercise these rights, please contact us.

8. International Customers

Our website is available worldwide.

By using our website, you understand that your information may be processed in countries where our service providers operate.

9. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the Internet is completely secure.

10. Third-Party Services

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those external websites.

11. Children's Privacy

Our website is not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

Any changes will be posted on this page with the updated revision date.

13. Contact Information

If you have any questions regarding this Privacy Policy, please contact us.

My Jelly Bag

Operated by RED CURRANT JELLY SAS

Registered Office
229 Rue Saint-Honoré
75001 Paris
France

SIREN: 937 923 050

SIRET: 937 923 050 00010