Shipping policy
Last updated: July 2026
Thank you for shopping with My Jelly Bag. This Shipping Policy explains how we process, ship, and deliver your orders worldwide.
1. Shipping Overview
We proudly ship to customers around the world using trusted international shipping partners.
Delivery times shown below are estimates and may vary depending on your location, customs procedures, weather conditions, and carrier operations.
2. Order Processing Time
All orders are subject to a processing and preparation period before shipment.
Our standard processing time is:
1–2 business days
During this time, our team will:
- Verify your order details
- Prepare your products
- Perform quality inspections
- Carefully package your order
- Generate shipping documentation
Processing times may be longer during:
- Peak shopping seasons
- Public holidays
- High order volumes
- Inventory verification
- Events beyond our reasonable control
Business days do not include weekends or public holidays.
3. Shipping Destinations
My Jelly Bag currently ships to:
- France
- European Union countries
- Most international destinations worldwide
Shipping availability may vary depending on local regulations and carrier restrictions.
4. Shipping Within France
Standard Delivery
Carriers
- Colissimo
- Mondial Relay
Estimated Delivery Time
4–8 business days
Express Delivery
Carrier
- Chronopost
Estimated Delivery Time
2–6 business days
5. Shipping Within Europe
Standard Delivery
Carriers
- DHL
- UPS
- Mondial Relay
Estimated Delivery Time
6–9 business days
Express Delivery
Carriers
- DHL
- UPS
Estimated Delivery Time
3–7 business days
6. International Shipping
Standard Delivery
Carriers
- DHL
- UPS
Estimated Delivery Time
7–14 business days
Express Delivery
Carriers
- DHL
- UPS
Estimated Delivery Time
4–9 business days
7. Shipping Costs
Shipping costs are calculated automatically at checkout based on:
- Destination country
- Shipping method selected
- Package weight and dimensions
Any applicable shipping fees will be displayed before payment.
8. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or local fees imposed by the destination country.
These charges are the responsibility of the customer unless otherwise stated during checkout.
My Jelly Bag is not responsible for customs delays or additional import charges.
9. Tracking Your Order
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take up to 24–48 hours to become active after shipment.
10. Delivery Delays
Although we strive to meet estimated delivery times, delays may occur due to circumstances beyond our control, including:
- Customs inspections
- Severe weather
- Transportation disruptions
- Carrier delays
- High shipping volumes
- Force majeure events
Estimated delivery times are not guaranteed.
11. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided, additional shipping fees may apply for reshipment.
Orders returned due to an incorrect address may only be refunded after deduction of shipping and handling costs.
12. Lost or Damaged Packages
If your package arrives damaged or appears to be lost, please contact our customer support as soon as possible.
Please include:
- Your order number
- Photos of the package (if damaged)
- A description of the issue
We will work with the shipping carrier to resolve the matter as quickly as possible.
13. Contact Us
If you have any questions regarding shipping, please contact us.
My Jelly Bag
Operated by RED CURRANT JELLY SAS
Registered Office
229 Rue Saint-Honoré
75001 Paris
France
SIREN: 937 923 050
SIRET: 937 923 050 00010